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Digiskill Retail - English
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Digiskill
Digiskill - EN
Module 2-Communication
Microlearning unit 2.1.3 Customer communication in a multi-channel environment
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Microlearning unit 2.1.3 Customer communication in a multi-channel environment
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4. Screen 4
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Previous activity
◄ Microlearning unit 2.1.2: Successful communication with customers
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Announcements
Microlearning unit 1.1.1: Effective searching using keywords
Microlearning unit 1.1.2: Checking for Trustworthy Websites
Microlearning unit 1.1.3: Fact-Checking
Microlearning unit 1.2.1: Recognizing Phishing Emails
Microlearning unit 1.2.2: Avoiding Clicking on Malicious Links and Handling Suspicious Attachments
Microlearning unit 1.2.3: Creating Strong Passwords
Microlearning unit 1.3.1: Using Forms to gather customer feedback
Microlearning unit 1.3.2: Analyzing customer feedback
Microlearning unit 1.4.1: Label Elements
Microlearning unit 1.4.2: Eco-Friendly Symbols
Microlearning unit 2.1.1: Introduction to advertising
Introduction to advertising - extra material
Microlearning unit 2.1.2: Successful communication with customers
Microlearning unit 2.2.1: Services via digital media - hotline (offline/online)
Microlearning unit 2.2.2: Digital media for communication with customers in the stationary shop (using the example of displays/QR codes/screens/tablets/AR virtual glasses)
Microlearning unit 2.3.1: Welcome mails
Microlearning unit 2.3.2: Automated birthday greetings
Microlearning unit 2.3.3: Order confirmations
Microlearning unit 3.1.1: How can I provide customer service via digital communication channels?
Microlearning unit 4.1.1: Aspects of Digital Content Creation
Microlearning unit 4.1.2: Benefits of the effective use of digital content creation tools
Microlearning unit 4.1.3: Challenges of Digital Content Creation for people working in retail
Microlearning unit 4.2.1: Facebook
Microlearning unit 4.2.2: Instagram
Microlearning unit 4.2.3: X
Microlearning unit 4.3.1: Copyright
Microlearning unit 4.3.2: Licences
Microlearning unit 4.4.1: Create Images
Microlearning unit 4.4.2: Create Posters
Microlearning unit 4.4.3: Create Brochures
Microlearning unit 4.5.1: Video Design Principles: Storytelling
Microlearning unit 4.5.2: Video Design Principles: Create a video
Microlearning unit 4.5.3: Create a Youtube channel and use it in retail
Microlearning unit 4.5.4: How to measure success of you channel: analytics and insights
Next activity
Microlearning unit 2.2.1: Services via digital media - hotline (offline/online) ►
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Kurso sritys
Welcome to the Digiskill Retail course!
Introduction
Module 1-Information and data literacy-BCS
Module 2-Communication
Module 3-Collaboration
Module 4-Digital Content Creation