Microlearning unit 2.1.2: Successful communication with customers
2. Screen 2

Your colleagues will give you some work assignments to help you to be more confident with customers and teach you how to greet, advise and say goodbye to customers correctly.
In order to achieve your goals, you must pay attention to the following points when completing the following work assignments:
1. which approach is appropriate with the customer,
2. what do I need to bear in mind when presenting the goods?
3. how do I say goodbye to the customer correctly, regardless of whether they have bought anything or not?